Everything your place hears from outside itself, sorted by where it came in.
Private is what reaches you directly and stays with you. Public is what the world can already read. You see all of it.
The split is about where a thing arrived from, not about who is allowed to look.
Your staff see things a guest will never write down, and guests say things to a face that they would not put on the internet.
Your staff relay what they heard on shift. A waiter, a receptionist, a driver. Somebody said something at the table or in the lobby that was never going to become a review, and it is in the system before the shift ends. They can put their name on it if they want the credit for spotting it, or leave it off. That is their choice, and they make it every time.
Guests send it to you themselves, from a card on the table or a link you share.
Partners and suppliers use the same kind of link, for the friction, the wins and the ideas that come from their side.
None of this is published anywhere. It exists because most of what a guest actually thinks never reaches a review site, and the people who hear it are already standing there.
Reviews arrive with the sentences that carried the complaint already marked, so you are not reading a paragraph twice to find the line that matters. A five-star review with one real grievance inside it does not get filed as praise, and a two-star review that liked the room does not lose that.
Fix. What people are unhappy about, most repeated first, alongside what has already been dealt with, by whom, and what they wrote down about it. Something marked dealt with that comes back does not quietly disappear; it returns to the top, and it is marked as having come back. The point of counting is that the ninth complaint of one kind reads as a root cause rather than as a ninth annoyance.
Reply. Every unanswered review with a drafted reply underneath it, for you to edit and approve. Nothing goes out until you press the button.
Posts. Drafts for your own channels, built out of things you already have: your own reviews, what your staff relayed, what happened nearby.
Around you. The places next to you, and what went wrong lately at places like yours.
The read of everything, as one document that prints.
Every sentence anyone wrote about your place is scored on the same set of feelings, and carries what it was about in the writer's own words. Not a star average and not a topic count: the shape of what people felt, and the thing they were feeling it about.
Two lanes, and the difference between them is who reads it. What a tenant says about the property goes to whoever manages that property, because they are the person who can do something about it. What a tenant says about US goes past them, to the people they answer to, and the manager of that building never sees it.
Nothing public. Nothing here was posted anywhere, and nothing here goes anywhere: every entry arrived because somebody was given a link or scanned the code on a door.
20/20 is set up one company at a time, from a setup link. This page cannot make one for you.